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Content-Oblivious Trust and Safety Techniques: Results from a Survey of Online Service Providers

Tags: 2020s Content Detection End-to-End Encryption Online Abuse Online Safety Stanford Internet Observatory

Authors: Pfefferkorn, Riana

URL: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3920031

Abstract: Riana Pfefferkorn, research scholar at the Stanford Internet Observatory, describes a survey of online service providers regarding their online trust and safety techniques. She concludes that content-dependent techniques are not a “silver bullet against abuse” and that any marginal inhibiting effect of using end-to-end encryption will vary by abuse type. Instead, she encourages greater consideration of what she calls “content-oblivious” techniques in the ongoing policy debate regarding providers’ anti-abuse obligations and their use of end-to-end encryption.